Innovate for business benefit - Providing the right solution at the right time and the right place.
Technology and the way we use it is changing at an ever increasing pace. You not only need to keep up, you need to innovate to stay ahead. The need to shift towards a customer-centric business model, as a path to capturing and securing future market share is well recognized within the retail industry. As organizations strive to make this shift they will approach what we call the singularity!
There are two aspects to the approaching singularity..
Technological Singularity
Computers are achieving ever increasing levels of capabilities which allow agile response, predictive actions, and artificially intelligent, self-altering applications. The hypothesis is that accelerating progress in technologies will cause a runaway effect wherein artificial intelligence will exceed and replace human intellectual capacity and control, leading to the Technological Singularity.
Customer Singularity
The paradigm of a customer-centric business model is shifting. It is no longer good enough to have digital channels focused on the customer. Single channel excellence is no longer enough. The digital channel capabilities will originate from the customer through agile response, predictive actions, and artificially intelligent, self-altering applications. This must be coupled with seamless, real-time, end-to-end integration across all channels. The result is the customer having the right experience at the right place and at the right time. These capabilities along with sophisticated business practices are bringing about the Customer Singularity.
singularity made simple — We understand the complexities organisations face as we approach the singularity and make the way forward simple. Innovative technologies coupled with deep, enterprise experience and expertise provide the correct solution at the right place, and the right time.